DBBet Privacy Policy

Types of personal data collected

The platform may collect the following categories of personal information:

• Identification data: full name, date of birth, national ID or passport details, proof of address.
• Contact data: mobile number, email address, physical address.
• Account data: username, encrypted password, security questions, account preferences.
• Transaction data: deposits, withdrawals, betting history, payment method details (in tokenised or masked form where possible).
• Technical data: IP address, device identifiers, browser type, operating system, access logs.
• Compliance data: documents and information required for Know Your Customer (KYC), Anti-Money Laundering (AML), and responsible gambling checks.

Personal data is collected when a user:

• Registers an account or updates profile details.
• Makes deposits, withdrawals, or places bets.
• Communicates with customer support.
• Participates in surveys, risk assessments, or account reviews.
• Uses the site or mobile services, which may create technical logs.

Purposes for collection and processing

Personal data is collected and processed to:

• Create and manage user accounts.
• Verify identity and age, and comply with Tanzanian gambling and anti-money laundering regulations.
• Process payments, prevent fraud, and manage financial records.
• Provide access to online betting and casino services.
• Improve website performance, security, and functionality.
• Handle complaints, disputes, and support requests.
• Monitor and promote responsible gaming behaviour.

Processing is based on:

• User consent given during registration and continued use of the services.
• Legal obligations under Tanzanian law and applicable data protection norms.
• Legitimate interests in operating a secure and lawful gaming platform, provided user rights are not overridden.

Technical and organisational protection measures

To protect personal information, the operator implements technical and organisational measures such as:

• Encryption for data in transit and storage, where appropriate.
• Firewalls, access controls, and intrusion detection mechanisms.
• Role-based access to systems and data, limited to authorised personnel.
• Regular security monitoring, logging, and risk assessments.
• Secure backup and retention procedures.
• Internal policies and staff training on confidentiality and data protection.

No online service can guarantee absolute security, but reasonable steps are taken to reduce the risk of unauthorised access, loss, misuse, or alteration of user data.

User rights regarding personal data

Subject to applicable law, users have the right to:

• Request confirmation whether personal data is held and to access such data.
• Request correction or update of inaccurate or incomplete information.
• Request deletion of personal data, where permitted by law and where retention is not required for legal or regulatory purposes.
• Object to certain types of processing, or request restriction of processing, where lawful.
• Withdraw consent where processing is based on consent, without affecting previous lawful processing.

Requests may require verification of identity and may be limited by regulatory, anti-money laundering, or record-keeping obligations.

Compliance with Tanzania laws

The handling of personal data is intended to comply with:

• Relevant provisions of the laws of the United Republic of Tanzania, including regulations applicable to gaming and betting.
• Licensing and supervisory requirements issued by competent Tanzanian authorities.
• International data protection principles such as lawfulness, fairness, transparency, data minimisation, and purpose limitation.

If there is conflict between this Policy and mandatory Tanzanian law, the law prevails.

Personal data is used only for defined and lawful purposes. Main uses include:

Account management and delivery of services

• Opening, verifying, and administering user accounts.
• Providing access to online casino and sportsbook services.
• Managing user settings, limits, and self-exclusion choices.

Payments, transactions, and risk control

• Processing deposits and withdrawals through approved payment providers.
• Recording bets and wager outcomes for accounting and regulatory purposes.
• Detecting and preventing fraud, money laundering, abuse, and other prohibited conduct.
• Conducting security checks and ongoing monitoring of transactions.

Service quality and platform improvement

• Analysing aggregated usage data to maintain and improve website performance and stability.
• Developing new features or adjustments to betting and gaming services.
• Conducting troubleshooting, testing, and system maintenance.

Communication and service-related messages

• Sending account notifications, transactional emails, and security alerts.
• Responding to customer service queries and complaints.
• Informing users about changes to terms, policies, and regulatory requirements.

Marketing and analytics

Subject to consent and applicable law:

• Providing information about promotions, features, and responsible gaming tools through channels such as SMS, email, or on-site messages.
• Conducting limited profiling to present content relevant to user preferences.

Users may opt out of direct marketing communications at any time through account settings or the unsubscribe option in messages, while still receiving essential service and legal notices.

Legal, regulatory, and compliance use

• Fulfilling obligations to Tanzanian regulators and tax authorities.
• Conducting KYC, AML, and responsible gambling checks.
• Handling disputes, chargebacks, legal claims, and investigations.

Personal information is processed in a lawful, fair, and transparent manner, and only retained for as long as necessary for the purposes described in this Policy or as required by law.

How users can access and update personal data

Users may access and review most personal details by logging in to their account profile. Typical options include:

• Viewing and editing contact information.
• Updating certain account preferences.
• Adjusting responsible gaming settings and limits.

If some information cannot be changed directly through the account, users may contact customer support and request assistance, subject to verification of identity.

Correction and deletion requests

Users may request:

• Correction of inaccurate or incomplete personal data.
• Deletion of personal data where it is no longer required, where consent is withdrawn, or where law permits deletion.

Deletion may not be possible where retention is required:

• To comply with Tanzanian legal or regulatory requirements.
• For anti-money laundering, fraud prevention, or dispute resolution.
• To keep transactional and financial records for mandatory retention periods.

Once legal retention periods expire, data that is no longer necessary is deleted or anonymised.

Security checks and payment processing consent

By creating an account and using the services, the user:

• Consents to reasonable security checks, identity verification, and ongoing monitoring of activity.
• Acknowledges that payment and banking information may be processed by licensed financial institutions, payment service providers, and fraud prevention agencies.
• Accepts that these third parties may store and use transaction and identification data as required for payment processing, verification, and compliance.

These processes support risk control and compliance with Tanzanian and international standards for online payments and gaming operations.

The services are intended for persons who are at least 18 years old and legally allowed to participate in gambling activities in Tanzania. Account registration, deposits, and betting by minors are prohibited.

The operator relies on the information provided during registration and on verification documents to confirm age. Without official documents, it is not possible to fully confirm a user’s age purely from online interaction.

If it is discovered that personal data belongs to a person under 18 years of age:

• The account will be suspended and may be closed.
• Any personal data held will be reviewed and, where legally permitted, deleted.

Parents or legal guardians who believe that a minor has provided personal data are encouraged to contact customer support. Upon verified request, data relating to the minor will be removed or restricted, subject to any mandatory legal retention requirements.

To provide stable and secure online services, some processing of personal information may take place outside the United Republic of Tanzania. This may occur where:

• Technical infrastructure, servers, or cloud services are located in other countries.
• Payment processors, verification providers, or analytical partners operate internationally.
• Group companies or contracted service providers assist in support, maintenance, or compliance activities.

By using the website and opening an account, the user acknowledges and consents to the possible transfer and processing of personal data in countries that may have different data protection rules.

For all such transfers, contractual and organisational arrangements are used to help ensure that:

• Data is kept confidential and secure.
• Service providers only process personal information according to documented instructions and for specific purposes.
• Appropriate safeguards are in place in line with applicable data protection principles and, where relevant, international standards.

Third parties handling user information are selected carefully and are required to respect privacy and data security obligations.

This Privacy Policy describes standard practices for handling personal data. In some circumstances, additional notices, terms, or legal requirements may modify how certain rules apply. Such specific terms will prevail to the extent they conflict with this document, as long as they are consistent with Tanzanian law.

The disclaimer and the Policy become binding on the user when the user indicates acceptance. Acceptance may occur by:

• Completing registration and ticking acceptance boxes.
• Using the website or mobile services after being presented with the Policy.
• Continuing to use the account after changes to the Policy have been communicated.

If a user does not agree to the Policy or any updated version, the user should stop using the services and request account closure, subject to applicable legal and regulatory obligations.

Cookies are small text files placed on a user’s device when visiting websites or using online services. They allow the system to recognise the device, remember preferences, and understand how the site is used.

The site uses cookies and similar technologies for purposes such as:

• Collecting statistics on visits, pages viewed, and general traffic patterns.
• Analysing user behaviour in order to maintain and improve site performance and security.
• Remembering user preferences, such as language and layout settings.
• Personalising certain parts of the experience, such as content ordering and display.

Cookies are normally stored for up to 1 year, after which they expire or are removed, unless the user deletes them earlier through browser settings.

Users can manage or delete cookies by adjusting browser or device settings, including blocking some or all cookies. Blocking certain cookies may affect the functionality of parts of the website, such as staying logged in or saving preferences.

By accessing, browsing, or using the website or related services, the user confirms full acceptance of this Privacy Policy. Registration of an account or continued use of the platform signifies agreement to the collection, processing, use, and sharing of personal data as described in this document.

The version of the Policy published on the website at the time of use is the one that applies. When the Policy is updated, reasonable steps will be taken to inform users, for example through notices on the site or by email, where appropriate.

If a user does not accept the Policy or any changes, the user should discontinue use of the services and may request account closure, subject to legal and regulatory requirements.

Personal data may be shared with third parties where necessary for lawful and legitimate purposes. These parties may include:

• Regulatory authorities, law enforcement, and courts in Tanzania or other jurisdictions, where required by law or legal process.
• Payment institutions, banks, and financial intermediaries that process deposits, withdrawals, and chargebacks.
• Identity verification, fraud prevention, and risk management providers.
• Technical service providers that support hosting, security, analytics, or communication.
• Professional advisers such as auditors, lawyers, and consultants.

In each case, sharing is limited to information relevant for the purpose and is based on appropriate legal grounds. Third-party recipients listed on the website or in this Policy are subject to contractual obligations to handle personal data securely and confidentially.

If additional third parties are engaged that are not already listed, users will be informed of the purpose and scope of sharing where required by law or where such information is reasonably expected. Providing personal data and using the services constitutes consent to such sharing, to the extent consent is required by applicable law.

Third parties have their own privacy practices and policies. Users are encouraged to review those documents when interacting directly with external providers.

The website may contain links or references to third-party websites, applications, or services. These external sites operate independently and are not controlled by the operator.

When a user follows a link to another site, that site’s own privacy policy and terms apply. The operator is not responsible for how external websites collect, use, or protect personal data.

Users are encouraged to:

• Read the privacy policy and terms of any external site before providing information.
• Consider the security and reputation of third-party sites before engaging their services.

Use of external links is at the user’s discretion and risk.