DBBet Tanzania Support and Customer Service

Live chat gives you direct DBBet live support inside the website and app. Use chat when you want quick answers while you are logged in.

How to start live chat

• Tap the "Chat" icon at the bottom of the screen on mobile or desktop.
• If you are not logged in, enter your phone number or email to start.
• Choose the topic that fits your question, for example login, bonus, deposit, withdrawal, or game support.
• Type a short message describing your issue and send.

Best use cases for live chat

• Login or password problems.
• Help to complete KYC or verify documents.
• Deposit or withdrawal questions.
• Bonus and promotion rules.
• Basic technical support for games not loading or app errors.

Live chat hours and languages

• Service hours: helpline number 24 7 style support in chat, every day of the week.
• Languages: English and Kiswahili.

Expected response times in chat

• First reply: usually under 2 minutes.
• Busy times: may take up to 5 to 10 minutes.
• Most issues: solved during the same chat session, or passed to a specialist if needed.

Tips for faster live support

• Start chat from the account that has the problem.
• Provide these details at the start:
  • Phone number used to register.
  • Email on the account.
  • Payment method used and last transaction time if it is a payment question.
  • Game name and time of issue if it is a support game problem.
• Add screenshots of any error message when possible.
• Keep messages short and focused on one question at a time.
• Stay in the chat window so the agent can reply without delay.

Email support is best when you need to send documents or a detailed explanation. It is also useful when the question is not urgent.

How to send a support email

• Use the support email shown in the help centre or account section.
• Send the message from the same email linked to your betting account.
• Add a short and clear subject, for example "KYC document upload problem" or "Missing withdrawal mpesa".
• In the body of the email, include:
  • Full name as on your account.
  • Registered phone number.
  • Username if you use one.
  • Short description of the issue.
  • Date and time of the problem.
  • Screenshots or files, such as ID or payment proof, if needed.

Best use cases for email

• KYC and verification, sending ID photos or documents.
• Payment disputes or detailed transaction history questions.
• Complex technical support where logs or images help.
• Follow up on an earlier chat or phone case.
• Formal complaints and feedback about customer service.

Contact information

• Main support email: shown in the website contact area.
• Technical support email: link is provided inside the app help menu for game or system issues.
• Use the address that matches your problem so the right team can answer faster.

Expected response times by email

• First answer: usually within 2 to 6 hours.
• Night time or public holidays in Tanzania: may extend to 12 to 24 hours.
• Complex payment or KYC issues: may need extra time if third parties, such as banks, are involved.

Tips for faster email customer service

• Use one email thread for the same issue so the team can see full history.
• Attach all needed documents in one message.
• Avoid sending the same email many times in a short period.
• Use clear subject lines that match your question, such as "Login blocked after KYC".
• Write in English or Kiswahili for the fastest reply.

Phone support connects you directly to a support agent by call. Use the helpline number when you need urgent help or when chat is not possible.

How to call customer support

• Dial the DBBet helpline number shown in the website footer or help section.
• Choose the language option from the menu, usually English or Kiswahili.
• Follow the menu to pick the topic, such as account, payment, or technical support.
• Stay on the line to speak to a live agent.

Best use cases for the support number

• Urgent withdrawal or deposit problems that affect large amounts.
• Account locked, suspected fraud, or security concerns.
• Help when you cannot access the website or app at all.
• Support for older devices where chat is hard to use.

Contact information and hours

• Main support number: shown as helpline in the contact section.
• Some users may have a local Tanzanian free number for lower call costs if advertised.
• Service hours: phone lines are open daily, usually 24/7, including weekends and holidays.

Expected response and resolution time

• Waiting time to connect: often under 3 minutes, longer during big sports events.
• Simple questions: can be solved in a single call.
• Complex cases: agent may open a ticket and follow up by SMS, email, or call back.

Tips for faster phone support

• Have this information ready before you call:
  • Registered phone number or account ID.
  • Last login date.
  • Recent deposit or bet details if it is related.
• Call during off peak hours, such as weekday mornings, for shorter queues.
• Stay in a quiet place so the agent can hear you clearly.
• Write down any reference number the agent gives you for follow up.

Social media and messaging apps give you another way to contact customer service using platforms you already use daily.

Available platforms

• WhatsApp: quick text chat for short questions or status updates.
• Telegram: channel or direct chat for updates and support.
• Facebook Messenger: message the official page for help.
• X or Twitter: send a direct message for account related issues.

Exact links and handles are displayed on the official website footer and contact page. Always check the website to confirm you are using the correct official account before you send personal data.

Best use cases for social and messaging

• General questions about how to join or use the website.
• Simple account or bonus questions that do not need documents.
• Checking the status of an existing ticket or case number.
• Reporting minor app bugs or sharing feedback about the service.

Expected response times on social channels

• First reply: often within 30 minutes during daytime in Tanzania.
• Night hours: response may take longer, up to a few hours.
• For complex issues, the team may move the case to email or live chat for safety.

Tips for safe and effective contact

• Never share your full password or full payment card number on any social platform.
• Ask the agent to confirm your ticket reference if they move you to email or chat.
• Use direct messages instead of public comments when your question has account data.
• Send screenshots that hide sensitive numbers where possible.
• If in doubt, go back to the website help section and use live chat for secure support.

Technical support helps when you face system errors, game issues, or problems using the website or app.

How to reach technical support

• Start from live chat and choose the option related to technical problems.
• Use the technical support email shown in the help section for detailed reports.
• In urgent cases like account access failure, use the phone support and ask for technical help.

Common issues handled by technical support

• Login failures, password reset not working, or two factor issues.
• App not opening, constant crashes, or slow performance.
• Games not loading, support game errors, or bets not settling.
• Deposit or withdrawal stuck due to system error.
• Website display problems on certain phones, tablets, or browsers.

What to include in a technical report

• Device type, for example Android phone, iPhone, or desktop.
• Operating system version and app version if using the app.
• Time and date when the problem started.
• Exact steps you took before the error.
• Screenshot or screen recording of the error if possible.

Expected resolution times

• Simple fixes, such as cache issues: may be solved during the same chat.
• Account related technical errors: often within 24 hours.
• Complex bugs that need developer work: may take longer, but you get regular updates by chat or email.

Tips for faster technical support

• Check your internet connection before contacting support.
• Update the app to the latest version if you can.
• Try another browser for the website and note the result in your message.
• Provide as many details as possible in your first contact so the team does not need to ask for more basic information.

VIP and high tier players may receive access to priority customer support for faster help on higher stakes matters.

How VIP and priority support works

• Eligible players are contacted directly by the support team or account manager.
• A direct support number or priority chat line may be provided inside the account area.
• You may also get a dedicated support email for faster follow up.

Who qualifies and when to use it

• Players who reach a set level of activity or loyalty, as described in the VIP programme terms.
• High stakes players who often place large bets or make higher deposits.
• Use priority support for:
  • Time sensitive payment issues.
  • Limits and responsible gaming settings.
  • Account review or profile changes that affect large balances.

Contact details and response

• VIP support contacts are shown only when your account qualifies.
• Priority chat and phone lines aim to answer in under 1 to 2 minutes.
• Email or message replies are normally faster than standard queues.

Tips to benefit from VIP customer service

• Always use the VIP contacts shown in your account, not general ones.
• Mention your VIP status when you start chat or call the support number.
• Keep your contact details up to date so the team can reach you quickly.
• Check VIP terms on the website to understand how to gain and keep your level.